![]() ![]() ![]() Updating Your MFA Authentication Settings.NOTE: If you are already using Duo or another authenticator app for another institution, you can add your Lone Star College account to your existing authenticator app. Setting Up MFA for Verification via Alternate Authenticator App (e.g.Setting Up MFA for Verification via Microsoft Authenticator App.Setting Up MFA for Verification via Phone Call.NOTE: Employees, if you use VPN to connect to the network when off-site, it is recommended that you do not choose text as your default verification option. Setting Up MFA for Verification via Text Message.>įor step-by-step instructions with screenshots, click the link below (if prompted, log into ServiceNow using your LSC credentials): Using a computer, go to /mfa-setup to register your account and choose your preferred verification options. If any of those changes, you may be prompted to verify again before 90 days. NOTE: Verification will be required every 90 days per device, Wi-Fi, browser, and service. Two are better than one! Multi-factor authentication, or MFA, is a security measure that requires anyone using a Lone Star College service such as LSC email, Microsoft 365, Webex, or Zoom while not already connected to the network to prove their identity using a two step verification process. What about a new dashboard or research study? Use these forms to submit your request. ![]() Need access to the AIR Portal or Power BI? Be sure to provide the full folder path in the ticket (Ex: V:/Somedept/somefolder/) NOTE: this does not work for locally deleted files on your PC Use this to request restoration of deleted file/email that existed on a network drive or email. – Some software listed is not installed on all computers, but only on computers specific to a discipline. – Complies with Funding of IT Equipment and Software Policy (Click here to view) – Quote must comply with OTS Desktop Standards & OTS A/V Standards (if applicable) Review the list of software titles available in LSC classrooms and computer labs. įind software that is available to faculty and staff to be used on campus and/or at home. Use this to request a specific software installed or a quote for a license for the software. Please remember to ask for shipping times and submit these requests well in advance (especially if you have deadlines). PLEASE NOTE: Equipment takes time to ship. Use this to request a quote for AV Upgrades, peripherals (mouse, keyboard, etc.) Use this to get a quote for a new or replacement printer. Use this to get a quote for a new computer/laptop for use in a classroom, computer lab, or office. NOTE: All of these requests may require your supervisor’s approval & budget code. (may require your supervisor’s approval & budget code) Use this to request a setup for them - network access, computer equipment, and a phone. Use this to request loaner equipment (laptop, etc.) Use this to schedule OTS to move your computer equipment to another location. Use this to get assistance with your event. ![]() Request IT Assistance for an Upcoming Event, Conference, or Meeting Resetting Your LSC Password (For Faculty & Staff Resetting While Off-Campus) Use these to get your LSC email address and username or to reset your password.įaculty & Staff! For helpful instructions on how to reset your password when working remotely, go to: Schedule a walk-up appointment to drop off equipment loaned by OTS, talk to a technician to ask a question or have them troubleshoot an IT issue, or switch out equipment when you are due for a refresh/replacement. To view the entire IT service catalog, go to /ServiceCenter-OTS.īe sure to mention the issue is impacting a “Meeting-In-Progress”, “Class-In-Session”, or is “Urgent”.Ĭlick the "Report Phishing" button in Outlook or use this form to report it. The list above covers just a few of our most common requests. Looking for something else not listed here? Some software listed is not installed on all computers, but only on computers specific to a discipline. Retrieve your LSC email address and username or reset your password.įind software that is available to students to install and use on their personal computer and/or mobile device. Please note, there will be no LSC TechConnect device pickups or dropoffs during Winter Break. Schedule an appointment to drop off a borrowed LSC TechConnect device. Sign into myLoneStar and click Live Chat Support to chat with a agent. Click here to submit a ticket to the IT Service Desk. ![]()
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